logo Sign Up

Privacy Policy

We at Lucky Mister Casino are committed to protecting the personal data and privacy of our users. This policy outlines how we handle your information, including what we collect, why we do so, and with whom it's shared.

Personal Data Collection

When you sign up for an account or use our services, we may ask for certain information from you. This can include:

  • Your name
  • Email address
  • Password (we strongly advise against using the same password across multiple sites)
  • Date of birth
  • Location

We also collect device and browser-related data to ensure optimal platform performance and security.

Account Registration Information

When registering for an account, we require some personal details from you. This includes your name, email address, date of birth, and location (city or country). We use this information to tailor our services according to your preferences and needs.

Device and Browser Information

To provide the best possible experience and protect against fraud attempts, we collect device and browser-related data, such as:

  • Device type
  • Operating system
  • Browser type
  • Screen resolution

This helps us ensure that our platform is compatible with different devices and browsers while also maintaining its security.

Usage Analytics and Behavioural Data

We use analytics tools to monitor how users interact with our services. This includes information about which pages are visited, actions taken (e.g., clicking on certain buttons), and other non-personally identifiable data related to user behavior.

This helps us improve the platform by identifying areas that may need more focus or where we can simplify the interface for a smoother experience.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies like pixels and server logs. These are used primarily to remember your preferences (e.g., language), track sessions, and enhance the security of your account.

You have control over most tracking technologies through our cookie settings in the footer section or within each browser's settings page.

Communication Preferences

At Lucky Mister Casino, we want you to stay informed about platform updates, new features, or promotional events. You can manage these communications at any time by:

  • Unsubscribing from newsletters via a dedicated link
  • Opting out of marketing emails and push notifications through our in-platform settings

We do not sell your information to third parties for advertising purposes but reserve the right to use your email address for informative or security-related communications.

Data Storage and Retention

Your personal data is stored within secure servers managed by us. We retain user information as needed, primarily for account management (e.g., allowing you access) and fraud prevention purposes. Once these objectives are met, we securely erase any identifiable personal information from our systems.

Security and Account Protection

Protecting your privacy and security is at the heart of everything we do:

  • Passwords: We urge users to choose strong, unique passwords that meet their organization's guidelines.
  • Multi-Factor Authentication (MFA) via third-party authenticators is strongly recommended for optimal account protection. This ensures even if a password falls into malicious hands, access remains secure due to the additional verification steps you've configured.

Account Access and Password Protection

We never have direct access to your passwords or personal information unless explicitly requested by you through our customer support channels. If we require assistance with recovery (e.g., forgotten passwords), be assured that it's handled discreetly, in compliance with industry best practices for data security.

User Rights Regarding Personal Data

You maintain rights over your personal data:

  • Correction: We allow corrections to any of the collected information.
  • Deletion: You can request complete deletion of your account and associated records. Please note this also terminates access to all services, including support or other benefits that might be linked to active membership.

Please contact our Support Team with specific requests for either correction or deletion, providing necessary details as specified in any given case.